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Shipping & Returns
🚚 Shipping Policy
Last updated: [Insert Date]
Welcome to Rich Kid Academy! We’re so excited to have you here.
Below you’ll find all the details about our shipping process so you know exactly what to expect when you place an order with us.
📦 Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays).
Once your order is shipped, you’ll receive a confirmation email with your tracking number.
During high-demand periods, sales, or new product launches, processing times may take an additional 1–3 business days — but don’t worry, we’ll always keep you updated.
🌎 Shipping Options & Rates
We offer standard and express shipping within Canada and the United States.
Rates are automatically calculated at checkout based on your location and package weight.
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Standard Shipping (Canada): 3–7 business days
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Standard Shipping (U.S.): 5–10 business days
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Express Shipping: 1–3 business days (available at checkout)
We also offer digital downloads for select products (ebooks, worksheets, and templates) — these are delivered instantly by email after purchase with no shipping fees.
📍 Order Tracking
Once your order is shipped, you’ll receive a tracking link via email.
Please allow 24–48 hours for tracking updates to appear after your package leaves our warehouse.
🚫 Lost or Delayed Packages
While shipping carriers do their best to deliver on time, sometimes delays or losses can occur.
If your order is delayed or missing, please contact us at [Insert Support Email] with your order number so we can help resolve the issue.
🌐 International Orders
At this time, Rich Kid Academy ships primarily within North America.
For international orders or bulk educational shipments, please email [Insert Email] for a custom quote.
🧾 Customs & Duties
International customers are responsible for any customs fees, duties, or taxes applied by their country’s import regulations.
Last updated: [Insert Date]
We hope you love everything you order from Rich Kid Academy!
However, if something isn’t quite right, here’s how we handle returns, exchanges, and digital products.
🛍️ Physical Product Returns
We accept returns on unopened, unused physical products (such as books, workbooks, or kits) within 14 days of delivery.
To be eligible for a return, your item must be in its original condition and packaging.
To start a return, email us at [Insert Support Email] with your order number and reason for return. Once approved, we’ll provide return instructions and a return address.
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Return shipping costs are the responsibility of the customer.
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Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.
💡 Exchanges
Need a replacement? We’re happy to exchange items that arrive damaged, defective, or incorrect.
Please contact us within 7 days of delivery with photos and details at [Insert Email], and we’ll make it right as quickly as possible.
💻 Digital Downloads & eProducts
All digital files (ebooks, worksheets, templates, and printable tools) are final sale and non-refundable once delivered.
If you experience an issue accessing your file or receive the wrong product, reach out to [Insert Email] and we’ll ensure you get the correct download link right away.
💬 Refund Exceptions
We cannot accept returns or refunds for:
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Digital products (ebooks, downloads, templates)
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Gift cards
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Items marked as final sale
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Products not purchased directly from our website
🤝 Our Promise
Your satisfaction matters. If you ever have a problem with your order, we’ll do everything we can to make it right.
Please contact our support team at [Insert Email] — we respond to all messages within 1–2 business days.