Shipping Policy

A legal disclaimer

Rich Kid, Poor Kid
Effective Date: [Insert Date]

At Rich Kid, Poor Kid, we are committed to delivering your educational materials safely, efficiently, and professionally. Please review the following shipping guidelines before placing your order.

Order Processing Times

All orders are processed within 2–5 business days (excluding weekends and holidays).

During high-volume periods — such as holidays, major promotions, or back-to-school season — processing times may be slightly extended to ensure order accuracy and quality control.

Once your order has been fulfilled, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

• Package weight

• Destination

• Carrier rates

• Order size

Estimated delivery times:

Canada: 2–9 business days
United States: 4–10 business days
International: 7–21 business days

Please note that delivery timelines are estimates and not guarantees.

Bulk Orders (Schools & Institutions)

Large curriculum orders may require additional processing time to ensure proper packaging and shipment.

For bulk educational purchases, we recommend placing orders well in advance of classroom implementation dates.

If you are ordering for a school, district, or educational organization and require coordinated shipping, please contact us prior to purchase.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Rich Kid, Poor Kid is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, please contact us immediately. Address changes cannot be guaranteed once an order has entered fulfillment.

Lost or Delayed Packages

After a package has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

However — we will always advocate on behalf of our customers.

If your package appears lost:

1. Verify the shipping address

2. Check with neighbors or building management

3. Contact the carrier directly

If you still need assistance, our support team is happy to help initiate a carrier investigation.

Damaged Shipments

We take great care in packaging our books and curriculum materials.

If your order arrives damaged, please contact us within 5 days of delivery and include clear photos of:

• The damaged item

• The shipping box

• The packaging materials

We will promptly arrange either:

✅ A replacement
or
✅ A refund (in accordance with our Refund Policy)

International Shipping & Customs

International orders may be subject to:

• Customs fees

• Import duties

• Taxes

These charges are determined by your country’s regulations and are the responsibility of the customer.

We do not control — and cannot predict — these costs.

Customs delays are outside of our control and are not considered shipping failures.

Split Shipments

In some cases, orders containing multiple items may ship separately to ensure faster delivery.

You will receive tracking information for each package.

Delivery Confirmation

Orders marked as “Delivered” by the carrier are considered successfully fulfilled.

Rich Kid, Poor Kid is not responsible for stolen packages.

If you are concerned about package security, we recommend shipping to a secure location or requesting signature confirmation when available.

Questions?

Our goal is to provide a smooth and professional delivery experience.

For shipping questions, please contact:

Email: support@richkidpoorkid.com
Website: [Insert URL]

Please include your order number so we can assist you as efficiently as possible.

Our Commitment

Every package we ship contains more than a product — it carries a mission to educate, empower, and prepare the next generation for a stronger financial future.

We appreciate your trust in Rich Kid, Poor Kid.